Credit card payments in favor of Baja Kayak Adventure Tours Ltd. are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as BAJAKAYAK on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an e-mail to firstname.lastname@example.org for all inquiries regarding your credit card payments and chargebacks.
Person Travel and Medical Insurance is requird for our adventures. Please insure that your plan covers remote evacuations. Although it's never been needed, this would cover you in the event of an emergency, and you won't be stuck with the cost of an evacuation.
- Cancellations of 30 days or more prior to trip departure will be fully refunded, minus the 15% booking fee. However, the booking fee can be carried forward and used again for future trips.
- Cancellations less than 30 days prior to your scheduled departure, your trip cost may not be refunded. However, you will be able to reschedule for another date, or carry a credit towards any future trip(s). Unfortunately, in most cases refunds will not not be given.
- Once you have booked an adventure, if your adventure must be canceled due to circumstances outside of your own control (e.g. weather or size of party), we will work with you to reschedule for no extra fees. If rescheduling is not possible, you will be reimbursed in full the total amount of your purchase, minus the 15% booking fee.
- Any costs due to re-scheduling or loss of either flights and accommodations due to cancellations are not covered.